Refund and Returns Policy

At CLICKMERCE E – SHOP PRIVATE LIMITED, customer satisfaction is our top priority. We strive to deliver quality textiles and sanitary products, but if you are not fully satisfied with your purchase, our Return & Refund Policy ensures a smooth resolution.

1. Returns

• Products can be returned within 7 days of delivery.
• Items must be unused, unwashed, and in their original packaging with all tags intact.
• Certain items (like sanitary products) are non-returnable due to hygiene and safety reasons.

2. Refunds

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed to your original payment method within 7–10 business days.
• Shipping charges are non-refundable.

3. Exchanges

• Products may be exchanged only if the received item is defective, damaged, or incorrect.
• To request an exchange, contact our support team within 48 hours of delivery.

4. Cancellation Policy

• Orders can be cancelled before they are shipped.
• If the order has already been dispatched, cancellation will not be possible.

5. How to Initiate a Return/Refund

To request a return, refund, or exchange, please contact us:

CLICKMERCE E – SHOP PRIVATE LIMITED
Shop No. 1034, RK Word Tower,
Near Shital Park, 150 Feet Ring Road,
Rajkot, Gujarat, India
📞 +91 9913092444
📧 clickmerceeshoppvt@gmail.com

Our team will guide you through the process.